Technical service
The Service Department adresses technical issues of equipment operation, setting up the production process, warranty and post-warranty repair of equipment. Our certified service engineers, who have received the necessary training in training centers of manufacturing companies, will gladly assist you.
Maintenance, repair and replacement of components is conducted at a customer’s site. Service engineers use original spare parts recommended by Equipment manufacturers.
Currently, the Service Department consists of twenty highly qualified field technicians who install, maintain and repair equipment. Every specialist has a profile specialization in the field of glass, stone or wood processing and provides the maintenance of a specific type of equipment or specific brand.
Our service range
Start-up works
Warranty maintenance
Post-warranty maintenance
Damages analysis and evaluation of equipment
Remote diagnostics and setting of equipment
Staff training
Teleservice
Our advantages
- We provide technical instructions within 4 hours upon receiving your request.
- In case of emergency, the service engineer will arrive within a maximum of 72 hours upon receiving your request.
- Half of repairs are conducted remotely via the Internet, thus saving our customers’ time and money.
- All service engineers are trained at suppliers’ production sites in Italy, Germany, Israel and China.
Brands of equipment we work with
We have the official certification to provide the full range of service works for the equipment of the following suppliers and brands:
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